Frequently asked questions
Need an item really quickly, Do you accept rush orders?
We generally are able to accept rush orders for a CHF 25 fee. Please contact us at firstname.lastname@example.org prior to purchase with the style name, colour, your wear date and country so we can let you know if there is time in our schedule to make your piece and what shipping option will best meet your requirements. The “rush order fee” covers the cost to make a last minute item, which we aim to ship in 1-3 working days. This fee however, does not cover any shipping upgrades that you may want to purchase additionally and are available to select at checkout.
If a “rush order fee” is purchased without prior contact and consent we cannot guarantee that we will be able to ship the item in 1-3 business days and reserve the right to cancel your order if we cannot meet your deadline.
Do you accept custom order requests?
Any and all special and custom orders items are non-refundable. Special orders are items that are created at the request of the customer and to the customer's specifications. This includes merchandise not regularly stocked by Biano Accessories. The final cost of your custom ordered headpiece will depend on the materials used, the level of detail, and the complexity of it.
We require an initial payment of 50% deposit for us to begin processing your order. For custom made items, if you change your mind of the design after we have started processing your order, you will be required to pay a minimum surcharge amount of CHF 35. This is to compensate us for time spent on your order, so please choose your designs carefully.
We will do our best to make sure you are happy with your purchase! We send you photos of your piece during the making process so that you know exactly what you are getting! If you have any inquiries, please email us at email@example.com.
Are you taking wholesale orders?
Biano Acccessories is now taking small quantity wholesale orders! If you would like to discuss any business opportunities or request a price list, please contact me at firstname.lastname@example.org.
What payment options do you accept?
We accept the following payment methods from customers worldwide:
- American Express
How do I take care of my item?
It is best to store your items in an airtight location to prolong the natural tarnishing process from taking place. Placing your items in a simple zip lock bag will help keep your items look beautiful for a long time as it restricts moisture and airflow.
Avoid getting hairspray or other products on your headpieces as any oils or chemicals can damage the metals and cause discoloration and erosion.
Please be gentle with metal parts and avoid bending back and forth.