Shipping and Returns

Production times

All of our headpieces are handmade on a made to order basis, so please allow 1-2 week for production plus shipping time. This excludes shipping times which will depend on the option you select at checkout. You will be notified once your item has been handcrafted, processed and is ready to ship.  Some of our items do have a quicker turnaround (hair pins, simple veils, small hair combs) and will ship out as soon as possible. 

Shipping information

Please make sure that the address you give us is accurate.

Once an item has been shipped there is nothing we can personally do to make sure it arrives safely. If you selected standard shipping your item will not have a tracking number and there is no way to assign one once it has been shipped so please choose your shipping method carefully.  Once a package leaves my hands it is at the mercy of the postal service. I can not be held responsible for any shipping delays, lost or damages during transport.

At checkout step you can choose one of next shipping method :

  1. Economy Shipping (NOT INCLUDE TRACKING NUMBER)
    1. Europe: 2-3 weeks ( +1 week for islands)
    2. Everywhere else: 14-30 working days
    3. USA, Canada, Australia: 3-4 weeks
  2. Priority Shipping (NOT INCLUDE TRACKING NUMBER)
    1. Europe: 2-7 working days
    2. Everywhere else: 7–14 working days
    3. USA, Canada, Australia: 5-8 working days
  3. Priority Shipping with Tracking number. With possibility to track your package. 
    1. Europe: 2-7 working days
    2. Everywhere else: 7–14 working days
    3. USA, Canada, Australia: 5-8 working days

In the event of your countries CUSTOMS charging any fees then the buyer is fully responsible for these.
Each country is different, so do find this out if its a concern for you. This is your individual country's way of collecting sales tax, and each country has different systems, rules and limits. 

Returns and exchanges

Due to the handmade nature of our items we cannot accept returns or exchanges. Please choose your items carefully and feel free to ask us any questions about our items prior to purchase.
Because all items are made to order and take a lot of time to make I am not able to issue refunds if you should change your mind after purchase. We are a small business and can't afford to create made to order items simply for you to try on. 
Thank you for understanding! 

Rush orders

We generally are able to accept rush orders for a CHF 25 fee. Please make sure to message me BEFORE purchasing this option so I can confirm the date needed by.